DICK'S Sporting Goods - Lancaster, Pennsylvania

Lotusyaree Infinity

I recently visited Dick’s Sporting Goods in search of something simple: a pair of water shoes. What I expected was friendly, knowledgeable staff who could guide me to the right product or at least point me in the right direction. What I got was an appalling display of indifference and rudeness that has ensured I will never spend another dime at this store.

Upon approaching the staff for assistance, I was met with cold, disinterested stares. When I asked if they had water shoes, their response was a curt “No” without the slightest effort to suggest alternatives, check inventory, or even direct me to another section of the store. It felt as though I was an inconvenience just for asking.

The lack of basic customer service didn’t stop there. The staff looked at me as though I had ten heads, as if my request was absurd. Their dismissive attitude made it abundantly clear that they had no interest in helping me or ensuring I left the store satisfied. The experience was demeaning, frustrating, and the polar opposite of what any customer deserves.

I left the store empty-handed and insulted, vowing never to return. Customer service is the cornerstone of any successful business, and Dick’s Sporting Goods failed spectacularly. If they don’t want to treat customers with respect, they won’t have to worry about me—or anyone I share this story with—contributing to their bottom line.

There are plenty of other retailers who value their customers, and I’ll happily give them my business instead. As for Dick’s Sporting Goods? They’ve lost a customer for life. Good Luck with your existence. 0 Stars

alexander baldwin

I went in to pick up a bike for my son and had a wonderful experience. A wonderful, kind gentleman named Jeff was the associate that assisted me and I couldn’t have been more pleased. He explained everything and gave me the complete detailed rundown about the bike. Thanks Jeff!

Nikki W

My son and I went here yesterday around 10 am when they opened. He needed to get some shoes for wrestling. There was a young man late teens that was very helpful with getting our shoes. He was running around back and forth and had dark brown hair. I thanked him for his help before we left!

Tyler T

Great Dicks's location, got some shoes here today and although they were super busy, the process was easy and fast. Friendly workers and huge clean store! Overall a really good visit

Alex DeCandis

An associate by the name of Cole helped me a lot during my visit to purchase sunglasses. He gave me helpful suggestions and insight on what to purchase. I was very pleased with the service provided by Cole.

Steve Glick

My wife and I went to Dick's last week, right before the grand opening. What an awesome store! Everything from ping pong to camping gear. The staff was great and we can't wait to go back!

Mat Sigman

Kind of funny how the other week the t-shirts were $35 and now they're $40 bring back hunting stuff you Democrats

Heidi Filas

Great service from Finn in the weight department! Outstanding help. Best customer service I've ever had. I don't know what they pay him, but it should be doubled! He is an example to follow, a true paragon of the kind of help everyone wants when they need customer service! A thousand thanks to him helping me with my weight selection and lugging my over thousand dollar purchase to my station wagon. Thank you again!